How Serendib Journeys Works
Book your perfect Sri Lankan adventure in 5 simple steps. From browsing to booking, we make it easy and secure.
Step 01
Browse & Explore
Explore our extensive collection of premium vehicles and safari packages. Filter by type, capacity, features, and price to find the perfect match for your journey. Each listing includes detailed photos, specifications, and honest reviews from travelers.
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Step 02
Select Dates & Options
Choose your travel dates and customize your experience. Select additional options like child seats, GPS, WiFi, or tour guide services. Our real-time availability calendar shows you instant pricing with no hidden fees. Get a clear breakdown of all costs upfront.
Step 03
Secure Payment
Complete your booking with our secure Stripe payment system. We accept all major credit cards and support multiple currencies. Your payment information is encrypted and protected. Receive instant confirmation via email with all booking details and e-tickets.
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Step 04
Get Confirmation
Receive your booking confirmation instantly with all trip details, driver information, and pickup instructions. Access your booking anytime through your account dashboard. Download your e-voucher and add the trip to your calendar with one click.
Step 05
Enjoy Your Journey
Meet your professional driver or guide at the designated pickup location. Enjoy your adventure with 24/7 customer support available throughout your journey. Rate your experience and share photos to help future travelers. Collect loyalty points for future bookings.
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Frequently Asked Questions
Find answers to common questions about booking, payments, cancellations, and travel in Sri Lanka.
All Questions
Booking
Payment
Visa & Immigration
Insurance & Safety
Travel
How far in advance should I book?
We recommend booking at least 2-4 weeks in advance, especially during peak season
(December to March). For special events or holidays, booking 6-8 weeks ahead ensures
better availability and pricing. Last-minute bookings (within 48 hours) are subject
to availability and may have limited vehicle options.
Can I modify my booking after confirmation?
Yes! You can modify your booking up to 72 hours before pickup at no extra charge.
This includes changing dates, pickup location, or adding extra services.
Modifications made within 72 hours may incur a $25 processing fee. To modify, log
into your account or contact our support team.
What if the vehicle isn't available on my dates?
If your preferred vehicle isn't available, we'll recommend similar alternatives that
meet your needs. You can also use our "Notify Me" feature to get alerted when the
vehicle becomes available. Our customer service team can help find the best
alternative that fits your budget and requirements.
Do I need a visa to visit Sri Lanka?
Most visitors can obtain an Electronic Travel Authorization (ETA) online before arrival. Citizens of Singapore, Maldives, and Seychelles get free entry for 30 days. The ETA costs $50 USD for most nationalities and allows a 30-day stay. Apply at www.eta.gov.lk at least 48 hours before travel. Some nationalities may require a traditional visa from an embassy.
What are the entry requirements for Sri Lanka?
You'll need: (1) Valid passport with 6 months validity, (2) ETA or visa, (3) Proof of onward/return travel, (4) Sufficient funds for your stay, (5) Completed health declaration form. COVID-19 requirements may apply - check current regulations before travel. Yellow fever vaccination certificate required if arriving from endemic countries.
Can I extend my stay in Sri Lanka?
Yes! You can extend your ETA for up to 6 months total. Visit the Department of Immigration in Colombo with your passport, ETA printout, proof of funds, and extension fee ($100 USD for first 3 months). Apply at least 7 days before your current visa expires. Our team can help arrange this service for an additional fee.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), debit cards,
and digital payment methods through our secure Stripe payment gateway. We support
multiple currencies including USD, EUR, GBP, and LKR. All transactions are encrypted
and PCI-compliant for your security.
When will I be charged?
A 25% deposit is charged at the time of booking to secure your reservation. The
remaining 75% is charged 48 hours before your pickup date. You'll receive email
notifications before each charge. For bookings made within 48 hours of travel, the
full amount is charged immediately.
What is your cancellation policy?
Free cancellation up to 14 days before pickup for full refund. 7-14 days before: 50%
refund. Within 7 days: no refund, but you can reschedule once at no charge. No-shows
forfeit full payment. Travel insurance is recommended for unexpected cancellations.
Processing time for refunds is 5-7 business days.
Is travel insurance included in the booking?
Travel insurance is NOT included in our vehicle rental prices. We strongly recommend purchasing comprehensive travel insurance covering medical emergencies, trip cancellations, and personal belongings. We can recommend trusted insurance providers. Vehicle insurance and third-party liability are included in all our rentals.
What insurance coverage do your vehicles have?
All vehicles include: (1) Comprehensive vehicle insurance, (2) Third-party liability coverage up to $100,000, (3) Passenger accident insurance, (4) 24/7 roadside assistance. Deductibles apply for accidents caused by passenger negligence. Full insurance details are provided in your booking confirmation.
What should I do in case of an emergency?
Call our 24/7 emergency hotline: +94 77 123 4567. For medical emergencies dial 1990 (ambulance). For police dial 119. Your driver is trained in first aid and emergency procedures. We'll coordinate with local authorities and arrange immediate assistance. Emergency contact card provided with every booking.
Are your vehicles and drivers licensed and insured?
Absolutely! All vehicles are registered with Sri Lanka Tourism Development Authority (SLTDA). Drivers hold valid commercial licenses, tourism guide certifications, and undergo annual background checks. Vehicles are inspected every 3 months and maintained to highest safety standards. Insurance certificates available upon request.
Do I need an international driver's license?
All our vehicles come with professional drivers, so you don't need a license!
However, if you're renting a self-drive vehicle, you'll need a valid international
driving permit (IDP) along with your home country license. Self-drive options are
limited and subject to additional insurance requirements.
Are your drivers English-speaking?
Yes! All our drivers are fluent in English and have extensive knowledge of Sri
Lanka's attractions, culture, and roads. Many are also trained tour guides who can
provide insights about local customs, history, and hidden gems. Driver profiles are
available in your booking confirmation.
What's included in the vehicle rental price?
Included: Professional driver, fuel, vehicle insurance, highway tolls, driver
accommodation (for multi-day trips), and 24/7 roadside assistance. Not included:
Accommodation for passengers, meals, entrance fees to attractions, personal
expenses, and optional services like tour guides or special equipment.
Can I customize my itinerary?
Absolutely! Our vehicles come with flexible itineraries. You can plan your route
with our help or make spontaneous stops along the way. Drivers are happy to
recommend attractions, restaurants, and scenic viewpoints. For completely custom
tours, contact our trip planning team who can create a tailored itinerary.
What happens if there's a vehicle breakdown?
All vehicles are regularly maintained and inspected. In the rare event of a
breakdown, our 24/7 support team will arrange immediate roadside assistance or a
replacement vehicle. You won't incur any additional charges, and we'll compensate
for significant delays. Emergency contact numbers are provided in your booking
confirmation.
Can I request a specific vehicle model?
Yes! While we can't guarantee specific models, you can request preferences during booking. We'll do our best to accommodate. If your preferred vehicle isn't available, we'll offer similar alternatives. All vehicles in the same category meet identical quality and comfort standards.
What if I need a child car seat?
Child car seats available for children under 12 years. Request during booking (subject to availability). We provide: infant seats (0-1 year), toddler seats (1-4 years), and booster seats (4-12 years). Cost: $5/day per seat. Seats meet international safety standards. Limited quantity - book early!
Do you provide airport pickup and drop-off?
Yes! Complimentary airport pickup/drop-off included for all bookings. Driver will meet you at arrivals with name board. For Bandaranaike International Airport (CMB), allow 45-60 minutes from landing to pickup. Provide flight details during booking for tracking. Meet & greet service available for $25.
Can I book for multiple days or weeks?
Absolutely! We offer flexible rental periods from 4 hours to several months. Multi-day bookings get discounted rates: 7+ days (10% off), 14+ days (15% off), 30+ days (20% off). Long-term rentals include complimentary vehicle swaps if needed. Contact us for custom packages.
What are your operating hours?
Bookings accepted 24/7 online. Office hours: 8 AM - 8 PM daily. Customer support available 24/7 via WhatsApp (+94 77 123 4567) and emergency hotline. Pickups/drop-offs available anytime with advance notice. Late night/early morning services may incur small surcharge ($10-15).
How can I contact you during my trip?
Multiple ways: (1) 24/7 WhatsApp: +94 77 123 4567, (2) Emergency hotline: +94 77 123 4567, (3) Email: support@helloserendib.lk, (4) Your driver's direct number (provided in confirmation), (5) Account dashboard chat. Average response time: under 15 minutes during business hours, under 1 hour after hours.
Do you offer customer reviews or testimonials?
Yes! Read 500+ verified reviews on our website, TripAdvisor, and Google. Every booking receives a post-trip survey. We maintain 4.8/5 average rating. Check individual driver ratings in vehicle listings. We value feedback and continuously improve based on customer input.
What languages do your support team speak?
Our team speaks: English (fluent), Sinhala (native), Tamil (native), German (basic), French (basic), Chinese (basic). Drivers are fluent in English and local languages. Translation apps available for other languages. We can arrange multilingual guides for an additional fee.
What are the must-visit destinations in Sri Lanka?
Top destinations: (1) Sigiriya Rock Fortress, (2) Ella & Nine Arch Bridge, (3) Galle Fort, (4) Yala National Park, (5) Kandy Temple of the Tooth, (6) Mirissa beaches, (7) Nuwara Eliya tea plantations, (8) Polonnaruwa ancient city. Our drivers can recommend personalized itineraries based on your interests and time.
Is it safe to travel in Sri Lanka?
Yes! Sri Lanka is generally safe for tourists. Exercise normal precautions: don't display valuables, use hotel safes, avoid isolated areas at night. Traffic can be chaotic - always use seatbelts. Our drivers know safe routes and areas. Political situation is stable. Check travel advisories before departure. We monitor local conditions and adjust routes if needed.
What's the best way to get around Sri Lanka?
Private vehicle with driver (our service!) is safest and most comfortable. Alternatives: trains (scenic but slow), buses (cheap but crowded), tuk-tuks (short distances only), domestic flights (limited routes). Driving yourself not recommended due to chaotic traffic and unfamiliar roads. Our drivers navigate efficiently and know shortcuts.
Essential Travel Tips for Sri Lanka
Make the most of your Sri Lankan adventure with our insider tips on weather, culture, safety, and local customs.
Best Time to Visit
- December to March: Best for west and south coasts (dry season)
- April to September: Ideal for east coast beaches
- July to September: Best for whale watching in Mirissa
- December to April: Perfect for climbing Adam's Peak
- Avoid October-November: Heavy monsoon season
- Cultural Triangle: Year-round, but cooler November-March
What to Pack
- Light, breathable clothing (cotton is best in humid climate)
- Modest attire for temples (cover shoulders and knees)
- Comfortable walking shoes and sandals
- High SPF sunscreen (50+) and insect repellent
- Light rain jacket or umbrella for sudden showers
- Power adapter (Type D, M, or G plugs, 230V)
Cultural Etiquette
- Remove shoes before entering temples and homes
- Don't point your feet at Buddha images or people
- Dress modestly when visiting religious sites
- Ask permission before photographing people or monks
- Use right hand for eating and giving/receiving items
- Public displays of affection are frowned upon
Health & Safety
- Drink only bottled or filtered water (avoid ice in drinks)
- Be cautious with street food (choose busy vendors)
- Apply mosquito repellent, especially at dawn and dusk
- Carry basic medications and personal prescriptions
- Travel insurance is highly recommended
- Emergency number: 119 (ambulance), 118 (police)
Money Matters
- Currency: Sri Lankan Rupee (LKR). Exchange at banks or official bureaus
- ATMs widely available in cities (check foreign transaction fees)
- Credit cards accepted in hotels and restaurants in tourist areas
- Always carry cash for small vendors and rural areas
- Tipping: 10% in restaurants (if service charge not included)
- Bargaining expected at markets but not in fixed-price shops
Getting Around
- Private vehicle with driver is safest and most comfortable
- Trains: Scenic routes (Kandy-Ella is must-do), book early
- Tuk-tuks: Always negotiate fare before starting journey
- Uber/PickMe apps available in major cities
- Traffic can be heavy; allow extra time for travel
- Avoid driving yourself - roads can be challenging
Food & Cuisine
- Must-try: Rice and curry, hoppers, kottu roti, string hoppers
- Spice levels vary - ask for mild if you're sensitive
- Fresh tropical fruits: mangosteen, rambutan, wood apple
- Ceylon tea: Buy from reputable shops (avoid airport prices)
- Seafood is excellent, especially in coastal areas
- Vegetarian options widely available at every restaurant
Wildlife & Nature
- Best safari parks: Yala, Udawalawe, Wilpattu (book in advance)
- Wear neutral colors on safari (avoid bright colors)
- Stay quiet and inside vehicle during game drives
- Elephants have right of way on roads - keep safe distance
- Don't touch or disturb marine life when snorkeling
- Support ethical wildlife encounters (no elephant rides)
Staying Connected
- Get local SIM card at airport (Dialog or Mobitel recommended)
- WiFi available in most hotels and cafes (varying speeds)
- Download offline maps (Maps.me or Google Maps)
- WhatsApp widely used for communication
- English spoken in tourist areas, less in rural regions
- Learn basic Sinhala/Tamil phrases (appreciated by locals)
Photography & Souvenirs
- Always ask permission before photographing people or religious sites
- Best photo spots: Sigiriya at sunrise, Nine Arch Bridge, Galle Fort sunset
- Bring extra memory cards and backup batteries (limited availability)
- Best souvenirs: Ceylon tea, spices, handloom textiles, wooden masks
- Buy from government-run shops for authentic gems and tea
- Avoid buying items made from endangered species (illegal)
Accommodation Tips
- Book in advance during peak season (December-March)
- Boutique hotels and guesthouses offer authentic experiences
- Check if breakfast is included (usually Sri Lankan or continental)
- Air conditioning essential in coastal areas, less needed in hills
- Request rooms away from main roads for quieter sleep
- Many hotels offer free airport pickup with multi-night stays
Useful Phrases
- Hello: Ayubowan (Sinhala) / Vanakkam (Tamil)
- Thank you: Bohoma sthuthi (S) / Nandri (T)
- How much?: Kiyada? (S) / Evvalavu? (T)
- Delicious: Rasa (S) / Ruciyāka (T)
- Yes/No: Ow/Nehe (S) / Ām/Illai (T)
- Where is...?: Koheda? (S) / Eṅkē? (T)
Let's Plan Your Adventure
We're here to help make your Sri Lankan journey unforgettable
Send Us a Message
Have a question or ready to book your adventure? Fill out the form and our team will get back to you shortly.
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